Customer Service

Following are the terms and conditions of transactions on ERBE Skin Care.
Any other questions can be directed to Contact Us.

Ordering Information

How do I place an order?
Click on the "add to your shopping cart" for each item you want to purchase. Click on "review shopping cart" to confirm your purchase. When you are ready to complete your transaction, click on "checkout."

Methods of payment
You may use the following methods of payment: - Visa - Mastercard - Discover - American Express.

Do I pay tax?
ERBE WEB Media is located in the State of New York. If you live in the State of New York, we are required to charge you your local tax on your purchases.

How will I know that my transaction has been accepted?
We will immediately e-mail you a confirmation with total amount of charge.

I have a question about a product. Who can I speak with and when?
Please call our customer service line during normal business hours. Monday thru Friday 10am-6pm EST. at 212-840-1815 or e-mail us at customerservice@erbespa.com with where and when we can reach you.

When is my credit card charged?
When you place the order. If for any reason we are unable to immediately ship your order, we will contact you via email as to the estimated duration and reason for the delay.

Credit Card Security

All information sent over the internet is encrypted to assure privacy via SSL Certificate. If you prefer to order over the phone, please call our store at 212-840-1815 during regular business hours. Monday thru Friday, 10-am-6pm Eastern time.

Customer service

Please email us any inquiries at customerservice@erbespa.com or use the form bellow. We will respond within 24 hours (Monday thru Friday 10am-6pm EST). Please include your name, phone number and email address and your order number (4 digits number) if any.

Can I check on the status of my order?
We will inform you via e-mail when your purchase is mailed. You may contact us at customerservice@erbespa.com for an accurate update. We will respond the same day.

Shipping information

Most items ship out within a day. You will be informed immediately via e-mail if there is any delay, and why. We ship Monday through Friday except during holidays. See the chart below for time required for receiving shipments.

USPS Ground Up to 5 business days
USPS 2 day air 2-3 business days

Ground Shipping
Shipping prices are based on weight, location and speed as determined by USPS.com

International Shipping
ERBE Skin Care does ship anywhere in the world via United Parcel Service. Simply type in your postal code and the name of your country and the website will automatically provide the charge you will incur for international shipping.

Rush Shipping
We will gladly expedite shipping. USPS offers 2nd day and overnight shipping. The cost is automatically configured when you make your selection. Please take into consideration that it takes a day to get your shipment to our shipping facility. Also, weekends, USPS does not pick up.

Gift Wrapping

There is no additional charge for wrapping of gifts. Request wrapping in the appropriate section of the order form.

Gift Certificates

Gift cards can be enclosed with any gift. Please stipulate the verbiage in the appropriate section of the order form.

Returns and Exchanges

All sale merchandise can be exchanged for merchandise of equal or greater value only. If you need to return or exchange an item, please follow these instructions: Request a return authorization number by clicking here and filling in the form. You will receive your return authorization number via email within 48 hours of your request. It is important to remember that returns must be made within 14 days from the date of receipt.

Make sure your name, address and return authorization number are stated clearly on the return address portion of the package. If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured. Address the securely wrapped, prepaid, insured package to:

ERBE
198, Prince Street
New York, NY 10012
Ra#_________________

Please enclose a note with your email address plus any further instructions you want us to have, your credit card number and expiration date. You will receive an email in return with your refund receipt. Enclose the credit card number and expiration date of the card used to purchase the item. Merchandise must be in new condition with the price tag attached and accompanied by the original receipt. Reduced merchandise, lingerie, swimwear, beauty products, jewelry and hats are final sale. If your merchandise is damaged or defective, we will gladly reimburse your shipping charges.

When will a refund appear on my bill?
We will refund your account immediately upon receiving your return.