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Terms

Ordering Information

How do I place an order?
Click on the "add to your shopping cart" for each item you want to purchase. Click on "review shopping cart" to confirm your purchase. When you are ready to complete your transaction, click on "checkout."

Methods of payment
You may use the following methods of payment:   Visa, Mastercard, American Express

Do I pay tax?
An Erbe store is located in New York State. If you live in the State of New York, we are required to charge you your local tax on your purchases.

How will I know that my transaction has been accepted?
We will immediately e-mail you a confirmation with total amount of charge.

I have a question about a product. Who can I speak with and when?
Please call our retail location during normal business hours.

Mondays thru Saturdays 11am-7pm.
Sundays Noon-6 pm.

If those hours do not work with your schedule, e-mail us at info@erbeskincare.com with where and when we can reach you.

When is my credit card charged?
When you place the order. If for any reason we are unable to immediately ship your order, we will contact you via e mail as to the estimated duration and reason for the delay.

Credit Card Security

All information sent over the internet is encrypted to assure privacy. If you prefer to order over the phone, please call our store at 212-966-1445 during regular business hours. Monday thru Friday, 11-am-7pm Eastern time. Sundays Noon-6 pm.

Customer service

Please e-mail us with any inquiries at info@erbeskincare.com or fax us at 212-966-1445. We will respond the same day whenever possible.

Can I check on the status of my order?
We will inform you via e-mail when your purchase is mailed. You may contact us at info@erbeskincare.com or an accurate update. We will respond the same day.

Shipping information

Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm EST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.

Ground (5 to 7 business days)

Shipping prices are based on weight, location and speed as determined by ups.com

International Shipping

Erbe will ship anywhere in the world via United Parcel Service.
Simply type in your postal code and the name of your country and the website will automatically provide the charge you will incur for international shipping.

Gift Wrapping

Erbe will ship anywhere in the world via United Parcel Service.
There is no additional charge for wrapping of gifts. Request wrapping in the appropriate section of the order form.

 
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